Return & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Please note that accepting returns for a change of mind is at our sole discretion. Change of mind is not automatically considered a valid reason for a return—particularly if a customer has requested change-of-mind returns on multiple occasions. We strongly encourage you to review your selections carefully before completing your purchase.

Australian Consumer Rights: Nothing in this policy limits, excludes, or modifies your statutory consumer guarantees under the Australian Consumer Law. If a product is faulty, damaged, or significantly different from what was described, you are entitled to a repair, replacement, or refund.

Eligibility Requirements
To be eligible for a discretionary return:

  • The item must be in the exact condition in which you received it: unworn or unused, with all original tags, and in its original packaging.
  • You must provide a valid receipt or proof of purchase.
  • The item must not be listed as non-returnable.

Note: As communicated in-store by our staff or indicated online, certain items—most notably specific second-hand items—will not be accepted for return.

How to Initiate a Return
To request a return, contact us at mail@chippendalerestorations.com.au.

If your return is approved from an online purchase:

  • We will send you a return shipping label and instructions on how and where to dispatch your package.
  • Shipping Costs: If the return is due to an error on our end (e.g., wrong item sent, defective product), we will cover the return shipping costs. If the return is an accepted change-of-mind request, the customer is responsible for paying all return shipping fees.
  • Items sent back to us without prior authorization will not be accepted.

Return Address: 26 Parsons Street, Rozelle, NSW 2039

Non-Returnable Items & Exceptions
Certain types of items cannot be returned under any circumstances:

  • Second-hand items
  • Fireplace paints and polishes
  • Anything custom made or cut (mouldings, hearths, etched glass, ceiling panels etc)

Please get in touch if you have questions or concerns about a specific item prior to purchasing.

Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right under Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to request a return for the original item. Once approved, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your returned item to confirm whether the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please reach out to us at mail@chippendalerestorations.com.au.