Please note that certain items in our store—specifically those that are fragile, oversized, or difficult to package—are generally unavailable for standard shipping.

• Exceptions:
  For high-value items, we may offer a shipping exception at our discretion.
  Please be aware that specialized freight for these items will incur significantly higher costs than standard delivery.

Items restricted from shipping are available for local pickup. When arranging a collection, please adhere to the following:

• Payment:
  All items must be paid for in full—either via our online store or at the counter—before they can be released.
• Preparation
  Time: Please allow a minimum of one hour from the time of your order for our team to locate, prepare, and move your item to the collection area.
• If you have changed your mind from delivery to pick up or vice versa. Please let us know as soon as possible through webenquiries@chippendalerestorations.com.au. You will be refunded shipping costs if you do opt to pick up. If you need delivery, we will contact you for payment.
• Transport
  Suitability: It is your responsibility to ensure your vehicle is capable of transporting the item safely. We ask that you consider the item's dimensions and fragility; we cannot be held liable for damage that occurs during transit once the item has left our premises.

When you input your shipping address it will automatically calculate a shipping price depending on the quantity of your stock, and the total weight/size.
It will also factor in your location and whether you selected Standard or Express Shipping.

Important Note for Direct Bank Deposit Payments
Please note that for orders paid via bank deposit, we will only dispatch your items once the payment has fully cleared into our account. * Speed up your order: Want us to get a head start? Email your payment remittance or screenshot proof of payment to webenquiries@chippendalerestorations.com.au, and we can get your order prepped even faster

• Processing Times: Bank transfers made outside standard business hours, on weekends, or during public holidays may take a little extra time to clear. Please allow additional time for these transactions to reach us.
• Payment Reminders: If we haven't received your payment or heard from you within a few days, our team will reach out with an invoice or reminder to help complete your order.